Terms of Service

By accessing, registering for, or using Drupd in any way, you agree to be bound by these Terms of Service, our Privacy Policy, our Acceptable Use Policy, and any other policies we publish. If you do not agree to every part of these terms, you must not use the service and must stop accessing it immediately.

These terms apply to all users — free-tier, trial, paid, and any guest or invitee who interacts with content sent through Drupd. If you are using Drupd on behalf of a company, partnership, agency, or any other legal entity, you represent that you have the authority to bind that entity, and "you" refers to both you and that entity, jointly and severally.

We may update these terms at any time. Material changes will be highlighted on the service or sent to your account email. Your continued use after the effective date of any update constitutes binding acceptance of the updated terms. If you do not accept an update, your sole remedy is to stop using Drupd and close your account.

These terms, together with the documents they reference, form the entire agreement between you and Drupd and supersede every prior or contemporaneous communication, proposal, or representation. No oral statement, sales remark, marketing copy, blog post, social media reply, or support message modifies these terms.

Drupd is a self-serve invoicing tool. We provide software for drafting, rendering, sending, tracking, and storing invoices and related billing records. We are a software vendor only. We are not your bookkeeper, accountant, tax advisor, lawyer, compliance officer, debt collector, fiduciary, agent, or partner.

Drupd is not legal, tax, accounting, regulatory, financial, or compliance advice and must never be relied on as such. You are solely responsible for confirming that your invoices, calculations, tax treatment, VAT/GST handling, currency conversions, withholding, e-invoicing requirements, recordkeeping, and any government filings comply with every law that applies to you and to your clients. If accuracy matters, have a qualified professional review it before you rely on it.

All numerical output produced by Drupd — including totals, subtotals, tax amounts, discounts, exchange rates, currency conversions, due dates, late fees, recurring schedules, summaries, charts, and exports — is generated by software and is provided for your convenience only. You are required to independently verify every number on every invoice before sending it. By clicking send, marking an invoice as issued, sharing a payment link, or otherwise transmitting an invoice, you confirm that you have reviewed and approved the contents and that the invoice is correct.

We strive for reasonable availability, but Drupd is provided without any uptime, response-time, throughput, or performance commitment. Scheduled maintenance, partial outages, full outages, degraded performance, third-party dependency failures, network issues, and bugs may occur at any time without notice. No statement made on our marketing site, status page, social media, or sales channels creates any service-level guarantee.

We may add, modify, throttle, deprecate, suspend, or discontinue any feature, integration, plan, region, or the entire service at any time, with or without notice, for any reason or no reason. If we permanently discontinue the service for all users, we will use commercially reasonable efforts to provide at least 30 days' notice and an export path, but we have no liability if that notice is shortened or unavailable due to circumstances outside our reasonable control.

You are solely responsible for everything that happens under your account, regardless of whether you authorized it. This includes content created, invoices sent, emails dispatched, integrations connected, sub-users invited, payments collected through linked processors, and any acts or omissions of anyone who accesses your account with your credentials, your devices, or your network.

You must keep your credentials confidential, use a strong unique password, enable multi-factor authentication when available, and immediately notify us of any suspected unauthorized access. Until we receive that notice and confirm receipt, you remain fully responsible for all activity on your account, including any financial, legal, or reputational consequences.

You must provide accurate, current, and complete account information and keep it updated. One person or legal entity per account. Shared accounts, role accounts, generic mailboxes, and credential sharing are prohibited and grounds for immediate termination without refund.

You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is greater) and legally capable of forming a binding contract. You confirm that you are not on any sanctions, denied-party, or restricted-party list maintained by the US, UK, EU, UN, or any other applicable government, that you are not located in a sanctioned jurisdiction, and that you will not use Drupd in violation of any export-control or sanctions law.

You retain ownership of the data and content you enter into Drupd, including invoice content, client records, uploaded logos, signatures, attachments, and workspace settings. We claim no ownership of your content.

You grant Drupd a worldwide, royalty-free, sub-licensable, non-exclusive license to host, copy, transmit, render, format, generate PDFs from, email, back up, log, archive, analyze in aggregate, and otherwise process your content as needed to operate, secure, support, monitor, debug, and improve the service. This license continues for as long as we lawfully retain copies of your content for backup, audit, legal, or compliance purposes.

You are exclusively responsible for the legality, accuracy, completeness, ownership, and rights to use every piece of content you upload, send, or otherwise process through Drupd. This includes client personal data, third-party logos, invoice amounts, contractual terms referenced on invoices, marketing copy, attachments, and the identities and consent of every recipient of any email sent through Drupd. You warrant that you have all necessary rights, consents, lawful bases, and authorizations.

For personal data you process about your clients or contacts, you are the controller (or equivalent role under your local law) and Drupd is a processor or service provider acting on your documented instructions, as further described in our Data Processing Addendum. You are responsible for providing notices, collecting consent, honoring rights requests, performing data protection impact assessments, and maintaining records as required by applicable law. Drupd's processor obligations are limited to what is set out in the DPA, and we have no relationship with, and owe no direct duty to, your clients or invoice recipients.

You acknowledge that the internet is not a fully secure environment and that no method of transmission or storage is 100% secure. You accept the residual risk of using internet-based software to handle sensitive billing data.

You are responsible for your own backups. The export feature is provided as a courtesy. You must download and retain independent copies of any data you cannot afford to lose. We do not guarantee the completeness, format stability, recoverability, or ongoing availability of any export or backup.

Drupd is a drafting and dispatch tool. Every invoice, estimate, recurring schedule, payment reminder, tax line, currency conversion, total, due date, late-fee calculation, and report is a draft generated from inputs you control, until you review and approve it. You are exclusively responsible for the accuracy, completeness, legality, and tax correctness of every invoice you create, send, store, or export through Drupd.

Drupd makes no representation that any computed amount, tax rate, currency conversion, or summary is accurate, current, complete, or compliant with the law of any jurisdiction. Tax rates, e-invoicing rules, exchange rates, and reporting requirements change constantly and may be wrong, stale, or unavailable at any time, including for reasons outside our control such as third-party data feed errors or outages.

You agree to verify every number, name, address, tax identifier, line item, attachment, recipient email, and supporting field on every invoice before sending. Sending an invoice (including via email, link, download, print, export, or any other mechanism) constitutes your final review and approval and your warranty to your client that the invoice is correct.

Drupd has no liability for any miscalculation, mis-rounded amount, missing tax, wrong currency, wrong rate, wrong recipient, wrong attachment, wrong period, missed deadline, missed filing, missed reminder, missed payment, fee, fine, penalty, interest, dispute, chargeback, refund obligation, reputational harm, loss of client relationship, lost revenue, or other loss arising from any invoice generated through the service, regardless of cause. You bear the full risk and consequence of every invoice you send.

Email delivery, deliverability, spam classification, blocked domains, blacklisting, recipient inbox rules, server rejections, bounces, opens, clicks, and read receipts are not guaranteed. We rely on third-party email infrastructure that we do not control. Drupd is not responsible if a client does not receive, read, or act on any invoice or reminder.

Recurring invoices, scheduled sends, follow-ups, and automation run on a best-effort basis and may be delayed, skipped, duplicated, or fail entirely without notice. You are responsible for monitoring outcomes and for any consequences of a missed, delayed, or duplicate send.

Drupd offers free and paid plans. Paid plans are billed through our payment processor, Polar, on the cadence shown at checkout. By starting a paid plan you authorize recurring charges to your selected payment method until you cancel. Prices are exclusive of any applicable taxes, levies, withholdings, FX fees, or bank fees, which are your responsibility.

Trials, promotional pricing, and discounts are offered at our discretion and may be modified, suspended, or withdrawn at any time. We may limit free-tier or trial usage, including by storage caps, send caps, feature gating, or eligibility checks, and we may reclaim trial features if we believe a trial is being abused.

Subscriptions auto-renew at the then-current price until canceled through billing settings or the Polar customer portal. Cancellation takes effect at the end of the current billing term. Except where local consumer law gives you a non-waivable refund right, all fees are non-refundable, including for unused time, missed value, downgrades, partial periods, perceived bugs, or dissatisfaction. We have no obligation to issue pro-rated refunds, credits, or service extensions for outages, planned maintenance, downgrades, or feature changes.

We may change pricing, plan structure, included features, or limits at any time. Pricing changes that affect your current term will be communicated with at least 30 days' notice and will take effect at your next renewal. If you continue using the service after the effective date, you accept the new pricing.

You agree to keep your payment method valid and to pay all applicable amounts when due. If a charge fails, we may retry the charge, suspend or restrict your account, downgrade you to the free tier, block sends, restrict access, and recover all costs of collection (including legal fees, processor fees, and interest at the lesser of 1.5% per month or the maximum allowed by law). You are responsible for all chargebacks initiated without good faith and for any fees we incur as a result.

Disputes about a specific charge must be raised in writing to billing@drupd.com within 30 days of the charge. Charges not disputed within that window are conclusively deemed accepted, accurate, and final.

You must not, and must not allow any third party to: (a) send spam, unsolicited bulk email, phishing, fraudulent, deceptive, harassing, defamatory, infringing, obscene, or unlawful content through the service; (b) issue fake, fraudulent, inflated, or duplicate invoices, or use the service to launder funds, evade taxes, or perpetrate any financial crime; (c) reverse engineer, decompile, disassemble, scrape, crawl, mirror, or attempt to discover the source code, models, or underlying structure of Drupd, except to the limited extent applicable law expressly permits despite this restriction; (d) circumvent rate limits, plan limits, authentication, billing, or security controls; (e) probe, scan, attack, stress-test, or otherwise interfere with the service or any other user; (f) use the service in any way that infringes any intellectual property, privacy, publicity, or other right of any person; (g) use the service to develop, train, fine-tune, or evaluate any machine learning model or competing product; (h) resell, white-label, sublicense, or offer the service to a third party except as expressly permitted in writing by us; (i) introduce malware, ransomware, viruses, worms, time bombs, or any harmful code; (j) misrepresent your identity, your business, or your right to bill a recipient.

We may, but are not obligated to, monitor, inspect, scan, or filter content sent through the service for compliance, abuse, fraud, security, or legal reasons. We may remove, quarantine, or refuse to send any content at our sole discretion, with or without notice, and with no liability to you for doing so.

We may suspend, throttle, restrict, or terminate your account at any time, with or without notice, for any actual or suspected violation of these terms, our Acceptable Use Policy, applicable law, or any conduct that we determine, in our sole and reasonable discretion, poses a risk to the service, other users, or third parties. We have no liability for the consequences of any suspension or termination under this section, including lost data, lost revenue, missed sends, or client harm.

Drupd depends on third-party infrastructure and services, including but not limited to Cloudflare, Supabase, AWS, Resend, Polar, PostHog, Sentry, Stripe (where applicable), email providers, DNS providers, and OAuth identity providers. These third parties operate under their own terms and we do not control their availability, security, accuracy, retention, deletion, or performance.

Any outage, defect, breach, data loss, misdelivery, account suspension, or other failure of a third-party dependency that affects Drupd is outside our control. We disclaim all responsibility and liability for the acts, omissions, content, security practices, breaches, and failures of any third party, even where we have integrated them into Drupd. Your exclusive remedy for any such failure is to stop using the affected feature.

If you connect Drupd to a third-party service via OAuth, API key, webhook, or any other integration, you authorize Drupd to read from and write to that service on your behalf and you accept full responsibility for the consequences of that data flow, including data shared, data lost, charges incurred, and access granted. You are responsible for understanding the third party's terms before connecting it.

Drupd is not a payment processor, a money transmitter, a bank, a creditor, or a debt collector. Any payment, settlement, refund, dispute, chargeback, or fee handled by a connected processor is governed exclusively by that processor's agreement with you, and we have no liability for it.

We implement commercially reasonable administrative, technical, and organizational measures designed to protect the service. No security is perfect and we do not warrant that the service, your account, or your data will be free from unauthorized access, loss, corruption, alteration, or destruction. You expressly accept the residual risk of using internet-based software.

You are responsible for the security of your own devices, networks, browsers, email accounts, OAuth-linked accounts, exported files, and printouts. Compromise of any of those is outside our control and outside our responsibility, even where it leads to unauthorized access to your Drupd account or to data sent through Drupd.

In the event of a security incident affecting your personal data, we will notify you without undue delay as required by applicable law and our Data Processing Addendum, and we will use reasonable efforts to investigate and remediate. Notification is not, and must not be construed as, an admission of fault, liability, or breach of these terms.

Our liability for any security incident, data breach, unauthorized access, data corruption, or data loss is fully and exclusively governed by the limitation of liability and indemnification sections below. You waive any claim against us beyond those caps, to the maximum extent permitted by law.

DRUPD AND ALL RELATED FEATURES, OUTPUTS, DOCUMENTATION, EXPORTS, PDF RENDERINGS, EMAIL SENDS, INTEGRATIONS, AND DATA ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITH ALL FAULTS, AND WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, COMPLETENESS, QUIET ENJOYMENT, ABSENCE OF DEFECTS, ABSENCE OF VIRUSES, AND ANY WARRANTY ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) ANY INVOICE, CALCULATION, TAX TREATMENT, REMINDER, ATTACHMENT, OR EXPORT IS ACCURATE, COMPLETE, COMPLIANT, OR FIT FOR YOUR PURPOSE; (D) ANY EMAIL OR PDF SENT THROUGH THE SERVICE WILL BE DELIVERED, READ, OR ACTED UPON; (E) ANY DATA WILL BE RETAINED, RECOVERABLE, OR FREE FROM CORRUPTION; (F) THE SERVICE WILL BE FREE OF SECURITY VULNERABILITIES OR UNAUTHORIZED ACCESS.

Some jurisdictions do not allow the exclusion of certain warranties. Where exclusion is not permitted by applicable law, those warranties are limited to the minimum scope and shortest duration permitted by that law, and the rest of this section continues in full force.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL DRUPD, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, INVESTORS, LICENSORS, OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, REPUTATION, CLIENTS, CONTRACTS, OPPORTUNITY, ANTICIPATED SAVINGS, DATA, BACKUPS, OR USE, OR FOR BUSINESS INTERRUPTION, COST OF SUBSTITUTE PRODUCTS, OR FOR ANY MATTER BEYOND OUR REASONABLE CONTROL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, STATUTE, STRICT LIABILITY, OR OTHERWISE), AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

DRUPD'S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, IN THE AGGREGATE, WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU ACTUALLY PAID TO DRUPD FOR THE SERVICE IN THE THREE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY US DOLLARS (US$50). THIS CAP IS CUMULATIVE AND NOT PER-INCIDENT.

WITHOUT LIMITING THE ABOVE, WE HAVE NO LIABILITY FOR: ANY INVOICE ERROR, MISCALCULATION, ROUNDING ERROR, CURRENCY ERROR, TAX ERROR, WITHHOLDING ERROR, OR REPORTING ERROR; ANY EMAIL THAT WAS NOT DELIVERED, WAS DELAYED, WAS MARKED AS SPAM, OR WAS SENT TO THE WRONG RECIPIENT; ANY DATA LOSS, CORRUPTION, OR DELETION; ANY SECURITY INCIDENT, PRIVACY VIOLATION, OR UNAUTHORIZED ACCESS, INCLUDING ANY CLAIM BROUGHT BY YOUR CLIENTS OR ANY OTHER DATA SUBJECT; ANY OUTAGE, DEGRADATION, OR FAILURE OF A THIRD-PARTY DEPENDENCY; ANY REGULATORY FINE, TAX PENALTY, OR INTEREST CHARGE LEVIED AGAINST YOU; ANY MISSED PAYMENT, CHARGEBACK, OR CLIENT DISPUTE; ANY ACTION OR INACTION YOU TOOK IN RELIANCE ON DRUPD OUTPUTS.

You acknowledge that the fees we charge reflect the allocation of risk set out in these terms and that we would not provide the service without these limitations. The limitations apply even if you have only used a free tier or trial.

Some jurisdictions do not allow the limitation or exclusion of liability for certain damages. Nothing in these terms limits liability that cannot lawfully be excluded under applicable law, including liability for fraud, gross negligence, willful misconduct, death or personal injury caused by negligence, or for non-waivable consumer rights. In those jurisdictions, our liability is limited to the smallest amount and narrowest scope permitted by that law.

You agree to defend, indemnify, and hold harmless Drupd, its affiliates, officers, directors, employees, agents, contractors, investors, licensors, and suppliers from and against any and all claims, demands, actions, investigations, liabilities, damages, fines, penalties, settlements, judgments, losses, costs, and expenses (including reasonable legal fees and disbursements) arising out of or related to: (a) your content, invoices, attachments, or any data you process through the service; (b) your use of or inability to use the service; (c) your violation of these terms, the Privacy Policy, the Acceptable Use Policy, or any law; (d) your violation of any right of another person or entity, including your clients, your collaborators, or any data subject; (e) any tax, regulatory, or compliance obligation that applies to your business; (f) any claim by a recipient of any communication you sent through the service; (g) any dispute between you and your client, collaborator, or counter-party; (h) any unauthorized access to your account through your credentials, devices, or network.

We may, at our option, assume exclusive control of the defense and settlement of any matter for which you are required to indemnify us. You may not settle any matter without our prior written consent. You will cooperate fully in our defense, at your expense.

Drupd is not liable for any failure or delay in performance caused by any event outside our reasonable control, including but not limited to: acts of God, fire, flood, earthquake, severe weather, war, terrorism, civil unrest, pandemic, epidemic, government action, sanctions, embargo, strike, labor dispute, supply chain failure, internet or network failure, ISP failure, DNS failure, third-party service outage (including Cloudflare, Supabase, AWS, email infrastructure, payment processors, identity providers), denial-of-service attack, security incident at a third party, hardware failure, software defect in a dependency, regulator action, court order, or any other event beyond our reasonable control.

During any such event we may suspend or limit the service without liability. Our obligations resume when the event ends. Nothing in this section excuses your obligation to pay fees that have already accrued.

You may close your account at any time from settings. Account closure is final and irreversible. Your credentials are removed immediately, and your workspace records and PDFs are marked for deletion. We retain marked records for up to 30 days for compliance, audit, abuse, fraud, and legal reasons, and may retain certain records longer where required by law or for the establishment, exercise, or defense of legal claims. There is no restore path and no obligation to preserve any data once you initiate closure. Export your data before you close.

We may suspend, restrict, or terminate your account at any time, with or without notice, for any reason or no reason, including for any actual or suspected violation of these terms, applicable law, or abuse, or because we are exiting a market, a product line, or the business. No refund is owed on termination for cause. Refunds on termination for our convenience, where given, are at our sole discretion and limited to the unused, prepaid portion of the current term.

All provisions of these terms that by their nature should survive termination will survive, including ownership, license grants by you to us, disclaimers, limitation of liability, indemnification, dispute resolution, governing law, severability, and any other provision that contemplates performance or obligation after termination.

Before filing any formal claim, you agree to first contact legal@drupd.com with a written description of the dispute and to negotiate in good faith for at least 60 days. This informal resolution step is a mandatory pre-condition to any legal action and the statute of limitations is tolled during this period.

Except where prohibited by applicable mandatory law, any dispute, claim, or controversy arising out of or relating to these terms or the service will be resolved exclusively by final and binding individual arbitration, administered under the rules of a recognized arbitral institution that we designate at the time of the dispute, seated in the jurisdiction of the Drupd contracting entity, and conducted in the English language. Judgment on the award may be entered in any court of competent jurisdiction.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND DRUPD AGREE THAT ANY DISPUTE WILL BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. NO ARBITRATOR OR COURT MAY CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. YOU AND DRUPD ALSO WAIVE ANY RIGHT TO A JURY TRIAL.

These terms are governed by, and any dispute resolved under, the laws applicable to the Drupd contracting entity behind your order, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Nothing in this section deprives you of any non-waivable right granted by mandatory consumer law in your country of residence, including your right to bring proceedings in the courts of that country where required. Where mandatory local law gives you a different forum, process, or remedy that cannot be contracted away, that law applies to the extent (and only to the extent) of the conflict, and the remainder of this section continues in full force.

Any claim arising out of or related to these terms or the service must be filed within one year after the cause of action accrued, except where a longer period is required by mandatory law. After that period, the claim is permanently barred.

Severability. If any provision of these terms is held unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in full force. If the class action waiver is found unenforceable as to any claim, that specific claim will proceed in court but every other provision of these terms, including arbitration of other claims, remains in force.

No waiver. Our failure to enforce any provision is not a waiver of that or any other provision. No waiver is effective unless in writing and signed by an authorized representative of Drupd.

Assignment. You may not assign or transfer these terms or any rights under them without our prior written consent. We may assign these terms freely, including in connection with a merger, acquisition, financing, or sale of assets. Any prohibited assignment is void.

Independent contractors. The parties are independent contractors. Nothing in these terms creates a partnership, joint venture, agency, franchise, employment, or fiduciary relationship.

Notices. We may give notice by email to your account address, by a banner in the product, or by posting on the marketing site. Notice to us must be in writing to legal@drupd.com.

Headings and examples. Section headings and any examples are for convenience only and do not affect interpretation. The word "including" means "including without limitation."

Beta and experimental features. Any feature designated beta, alpha, preview, experimental, or similar is provided without any warranty and may be modified or removed at any time. Your use of those features is at your own risk and the liability cap applies with extra force.

Feedback. Any feedback, suggestions, or ideas you provide about Drupd may be used by us without restriction, attribution, or compensation.

Questions about these terms? Reach out to legal@drupd.com. We aim to respond within a reasonable time and may decline to engage on matters that fall outside this agreement.

These terms were last updated on May 15, 2026.